Refund policy

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have an item repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items

If something arrives faulty, damaged, or isn't what you ordered, please email us at hello@behaviourchangecompass.com as soon as possible with your order number and a photo of the item. We'll arrange a replacement or refund, and we'll cover the cost of return postage.

Change of mind

If you change your mind about a printed product, you can return it within 30 days of delivery, as long as they are unused and in their original condition and packaging. Please email us first so we can confirm the return. Return postage for change-of-mind returns is paid by you, and the original postage cost isn't refunded.

Digital downloads

Because digital files can't be returned once they have been downloaded, we don't offer refunds for change of mind on digital downloads (PDFs). Please check the product description, and choose the printed version if you would prefer a physical copy.

This doesn't affect your rights under the Australian Consumer Law. If a digital file is faulty, won't open, is incomplete or isn't what was described, email us at hello@behaviourchangecompass.com with your order number and we'll send a working file or give you a refund.

How to return an item

1. Email hello@behaviourchangecompass.com with your order number and the item(s) you'd like to return.
2. We'll reply with the return address and any instructions.
3. Pack the item securely. We recommend a tracked postage service.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds are made to your original payment method, and usually appear within 5–10 business days depending on your bank.